Your stay in this property will be covered by our StayProtection package with Stay Benefits included! Read more
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this property, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a reservation request, the landlord is notified that you are interested in their offer. From that moment, they have 24 hours to approve or reject your reservation.
Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.
You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the landlord and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the landlord can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your reservation request, and you are no longer interested in it. In that case, you can still cancel the reservation before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the landlord accepts your reservation, their property is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved reservation and also a valid agreement? In order to cancel your reservation, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
What will you get?
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- Bathroom is full of problems. 1. There is no hot water in the sink. I told to the host, she said she will talk to technician. For the rest 2 weeks of my stay, she didnt get back to me. Its clear that this is not new problem and she knew about that before and chose not to fix it. I had to brush my teeth in kichenette sink, which is stuck between curved wall and cabinets, and need to struggle to get in and out. 2. After a week the bathroom lights stopped working. Since the host didnt fix the water and wifi (details below) I didnt even told her. 3. The shower head hanger is broken. It was very annoying to take a shower in dark while you have to hold the shower head in one hand and my soap bottles in other hand as there is no shelf for bottles and cant hang the shower head. And all of this in dark.
On 2 occasions there wasnt enough hot water for a shower. After few minutes I had only cold water. I stayed there alone so its not like someone else took a shower before me and spent all the water.
- Kitchenette - you cant really cook there as there is no air extractor and no window. Its next to front door and windows are on the other side. If you cook, the whole place will be filled with smells and chemicals until it will reach the windows. I planned to cook there but decided not to for that reason , and had to eat outside for the whole stay.
Coffee machine doesnt work. Id be fine if at least there was kettle to make tea. but there isnt. And you cant heat water in the coffee machine since it doesnt work, so you cant make your own hot drinks. I went to closest supermarket every morning to drink there coffee. Not what I planned.
- The host is not helpfull. The biggest example is the wifi. Before I booked I asked her to check the speed, as I need to work remotely. She told me its 150mb download, and if I want she can upgrade it. 150mb is fine for me so I and booked the place. Wifi was 12mb, not 150mb. I told her, only the next day she called the provider and they reset it. It didnt help. Next day I asked her again, her reply was "I spoke with the provider, what else I can do?!". Ive stayed in more than 50 airbnbs in the past 6 years, and when there was wifi problem I always got quick helpfull response from the host. Never got reply "what else I can do?!". Well you should tell the provider to fix it, or to upgrade. Anyway, I was struggling working there and had to switch between wifi and my cellular data. I had to increase my data few times in order to work as I need.
While the location was fine, there are too many problems with this place and host. After I booked, she raised the price by 100eur. It wasnt good value for money with the old price, let alone with the higher one.