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Pas de prise en charge direct pour ménage supplémentaire

I am waiting for changes in contracts. I hope it will happen soon.

Do something about cleaning fee. My guests sometimes leave a huge mess which is unfair to charge in the rent as not all of them are so messy. As I am not collecting a deposte, I cannot hold back from this money to cover the extensive cleaning I have to do.

This is a flatio app rating as flatio asks here if we would recommend it, its unfair to save it as private rating of an apartament. For that I removed one more point in Edit. I don't know if I'd recommend flatio, maybe, I need more good experiences and having the cancelation process easier when apartament isn't a fit and you find out you will not even check in to stay after you see it.

I got the refund I asked for, and for that I'm grateful.

The costumer support is very helpful and cordial. Take care of contract descriptions and cancellations fees.

Fast replies

Stop scam/phishing messages coming from Flatio.com!

I like that Flatio handles all the paperwork for tenancies. I think you could be more considerate of the landlords whenever there is a debate between the guest and host. Give the benefit of a doubt about any complaints when it comes from guests for a host who has a good overall rating.

Better understanding of the contract...without personal interpretation, privilege reserved to judges (case law)!

The platform itself handled a dire situation with professionalism and empathy, especially once it became clear that particular rental property was not habitable. I appreciated the communication and the fact that the service fee was refunded without complications. That said, I believe the platform could improve its response protocols in emergency situations — especially when a property lacks essentials like heating, warm water, or reliable electricity. In my case, these issues severely impacted my health and ability to work, yet there was little recourse beyond a partial rent refund. I’d encourage Flatio to strengthen its safeguards: – More proactive intervention when a host clearly fails to meet basic habitability standards – Better support for tenants in securing compensation for time spent under unacceptable living conditions – And perhaps clearer vetting of properties during winter months where heating, power, and humidity are critical Overall, I’m thankful for the support I received. But stronger tenant protections — and greater enforcement power with non-compliant hosts — would go a long way in making the platform feel even more trustworthy.

Flatio's lease is not compliant with Spain's Padron process, which I communicated to Flatio and they did not change, so for people looking to register longer stays (6 months) in spain this is tricky

fees are too high

The site is very convenient and easy to use; however, the 30 day cancellation policy is rather inconvenient for late bookings. I accidentally booked the wrong accommodation and was unable to get a full refund because the booking was only 2 weeks out. It would be nice if there was also a 24-48 hour window to cancel your reservation without penalty.

The fact that you do not ask for deposits for stays of less than six months is really hurting our business in Spain and we are not getting more tenants from Flatio. Please change that back and adapt to local laws. It would be wonderful. Thanks!

El sistema es muy práctico y fácil de usar, pero no ayudan tampoco a solucionar problemas con los propietarios. Ellos tienen total control. Y la situación con roomies irrespetuosos, suicios y que hasta representan un riesgo de seguridad no es un criterio de Flatio para cancelar o finalizar un contrato.

přestaňte se mě ptát ať ohodnotím flatio po každém nájemníkovi...

Your fees are very high

you gave me hard times

Fast and helpful CS-team, but too complicated booking procedure compared to other booking services.

I did not like that the Flatio fee was not refundable and could only be applied to a new reservation. I felt it was misleading.

Delay time between request and booking is too long

Nothing

The communication with the flatio was clear, and the process of finding the apartment was easy. However, I didn’t like that every time I paid the rent, an extra commission was charged. I had already paid €170 to flatio before renting the house, so I think this additional fee should not have been applied.