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Total local of communication from landlord. Apartment was dirty and covered in dog hair. Curtains in the living room had been ripped off and shoved into a closet, therefore there were no curtains. Apartment is lacking in cooking implants and what is there is mostly broken. Essentially no bedding is provided and what is there is inadequate. Not the landlords fault, but the upstairs neighbour is very noisy making it difficult to sleep. The apartment is run down and it feels that landlords don’t care and are just trying to make money. I feel it is far too expensive for what you get. I do not recommend this apartment or landlord.

The owner is very unkind

Casa Carlotta is an old apartment located near one of the most touristic streets in Budapest. I would not recommend the apartment for a stay longer than a couple of days. Of course this is only my experience, but I did not like it at all. It is full of the owners stuff, everywhere, very overwhelming. There is even a drawer full of opened alcoholic drinks. There were lots of food packages opened, as well as opened cooking ingredients and stuff in the fridge. Some appliances, like the microwave, were dirty. Despite the good natural lighting, the artificial lighting is very poor and generates a desolate image. The building itself is old, you should know it is a 3rd floor without an elevator. In addition, the floor is uneven, crooks, and it has steps between the rooms. I must say the owner was welcoming when I arrived and available when I needed to contact her. This is my experience here.

Jedním slovem, zklamání. Byt není vhodný k bydlení rodiny s malým dítětem. Co jsme našli byla nečistota a vrstvy prachu v ložnici pod postelí, v obývacím pokoji a v kuchyni, v rozích a za nábytkem. Náznaky plísně na stěně v kuchyni. Pavučiny ve všech místnostech. Doporučuji se vyhnout tomuto ubytování.

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I stayed in this accomodation for over two months, and do not recommend it for long-term stays. It's not suitable for working from home and the facilities aren't adequate for the number of quests the house can accomodate. It's noisy and not very comfortable, mainly because all the spaces are barely furnished and echo badly – you can hear sounds from the kitchen even when you're in the bedroom with the door closed, and that's on a different floor. When other guests were behaving inappropriately (which happened too often while I was there), the landlord told me that it wasn't their responsibility to resolve, and so the living situation was regularly quite uncomfortable to be in. The common spaces, including the bathrooms, were also not also not stocked and maintained well; though a cleaner did come, it was irregular and not always after a guest left. For me this wasn't a positive experience, but I think it would be different if it was a short-term stay. Though the distance times on the listing aren't accurate, there is a nice beach just a bus ride away, and it would be a good place for a holiday.

The landlord never responds to messages, we never met in person, instead I met her "ex husband" who warned us that our roommate can sometimes be "weird and strange". Turns out the apartment was filthy, this roommate walked around half naked, constantly brought strangers to the flat and one time he got on a physical altercation with someone. I had to vacate the flat earlier than my move out date because it is too dangerous. The landlord never gave me a response regarding this issue. This flat is not safe or suitable for someone, especially young women.

It was the worst experience I have ever had. Not only the induction was not working and I had to leave my apartment and to terminate the contract before the term, but I also still haven’t received my reimbursement (that the landord has to pay according to the contract signed through the platform Flatio). The landord does not reply and I still don’t know if I will have my money back, after I had to pay for another accomodation since the kitchen’s apartement could not be used.

Good day Finally, our hands stopped shaking and we can write a review about “this apartment”. We can confidently say that this was the worst experience in our lives. A little background. We paid 2,200 euros per month for an apartment of 90 square meters. The price is high, but the area is also quite large. It turned out that the area was only 60 square meters, to which we were told that they had simply made a mistake. One and a half times? This is not a mistake, it is a lie. This point was extremely important for us, since we have two people working from home, and we needed this space. Further. At the time of our stay in the apartment, the neighboring one was being renovated. Every day, even on weekends, there was noise from hammers and a drill. Sometimes at 7 am. Once, workers came to us and stayed with us for an hour, since they needed access to the premises from our apartment. Imagine, we could not go to the sea for an hour, because workers from another apartment were repairing something at our place. It is impossible to talk to them, they do not understand English, and we do not understand Spanish. We wrote to the owners that this is unacceptable and we were assured that it will not happen again. This happened regularly, but we did not open the door. Maybe because of the renovation, or maybe not, but the apartment constantly stank of sewage. Your vacation will be of very dubious quality if you live with a constant toilet smell. Cockroaches!!! There are many of them in this apartment, a lot of them. Once we woke up with a cockroach sitting on our face! Towards the end of our stay, the hot water was turned off, a little later the electricity. The last day of our stay was without water, without electricity and dozens of cockroaches. After this, you forget that the apartment is disgusting anyway. There is no soundproofing (you can hear the neighbors snoring), although there are two bedrooms, one is in common access without walls. And the second one in the room without air conditioning and there is nothing to breathe there, upon arrival we were waiting for a mountain of dirty dishes (probably the previous tenants tried to escape from there as quickly as possible) We asked for compensation of 300 euros per month (which is more than modest, since we were simultaneously renting another apartment for 400 euros cheaper and it was excellent), but they stopped talking to us. Well, now, dear owners and flatio, expect a lawsuit. We have all the correspondence, as well as video evidence of the whole nightmare with which we had to live. We also filmed the perfect state of the apartment, in which we left everything and washed all the dishes without hot water and electricity. I strongly recommend that potential clients of this “housing” change their minds. Even for 60 square meters (I hope they have enough conscience to fix the area) and even after the renovation is completed, even at a reduced price, it is not worth it. This is a scam and we are ready to provide evidence of these words

**Location:** Martim Moniz is an extremely central but very working-class neighborhood. Be prepared for a lively atmosphere, with streets that are unfortunately dirty, smelly, and noisy. The area is active at night, with noticeable drug trafficking, which might be unsettling for some. Additionally, the noise from intoxicated individuals, late-night trash collection, and children playing soccer all day can be disruptive. **The Flat:** The apartment itself was adequate, though we encountered several issues during our stay. These included well-worn towels, the presence of ants and silverfish, a broken TV screen, a missing HDMI cable, a leaking shower, and mold in the shower seals. Fortunately, the landlady was quick to address most of these issues within 48 hours. Despite these prompt repairs, the overall comfort was still impacted by the problems we faced. **The Landlady:** The saving grace of our stay was the landlady. She was responsive, helpful, and accommodating throughout our time there. When we decided to shorten our stay due to the issues mentioned, she graciously agreed to a partial refund. Her goodwill suggests that many of these problems might be resolved by now. **Overall Experience:** Our experience was unfortunate, particularly during the peak season, but given the responsiveness of the landlady, we hope that future guests will have a more pleasant stay.

The internet in the apartment is 2 Mbit/second download, and 0.8 - 1.4 Mbit/second upload. You should consider this before renting. I have contacted the owner about this matter, but haven't received help at all. Therefore, the neighbourhood is nice. Huge forest nearby to walk. But I would probably recommend to have a car. The apartment itself is without separate rooms. So you have beds inside of the hall. Although, the bathroom is huge.

The score kind of says it all

Amazing location and very cool old building and apartment. Unfortunately those are the only good things we can say. The place is very poorly furnished including stains, cigarette burns, broken furniture, and general poor upkeep. Communication with the landlord was also poor, especially when dealing with these simple to fix issues. The potential for this place is amazing, but it falls short due to these issues. It’s a shame, because we couldn't get enough of the amazing area.

I rented the unit for just over two months and had to live in a construction zone for approximately 5 weeks. The roof construction was ongoing even during my move out date with no sign of the project ending any time soon. Imagine waking up every morning at 0700 to chainsaws, skill saws, hammering and other machinery. No forewarning from the landlord and they eventually admitted this project was addressed at a meeting between the owners; but they were not present for the meeting. I was also never given a timeline as to when the construction would end. I reached out to Flatio regarding the issue and they agreed I should receive some sort of compensation for the unacceptable living conditions provided. Although the work was ongoing during bylaw regulated working hours, I did not pay to live in a construction zone. The only resolution provided by the landlord was for me to terminate my lease early and they took no consideration to my suggestion. Their actions towards this issue show a lack of responsibility and disregard for their guests. I could not take time off work, pack up, move all my belongings during peak tourist season where prices are exorbitant and options are limited. My hands were tied financially. To summarize: the landlord either withheld information regarding the project or are not responsible enough to know what is being planned at their property. They would have rather eliminated the problem on their end and doubled it on mine than to provide a simple courtesy. Their actions are a direct reflection of their disregard and I would NOT recommend you rent this space. Construction is still ongoing and will be for the foreseeable future. P.S. The landlord was shocked to see what the construction looked during move out. Now imagine paying to live there.

I have used Air BnB a fair bit. This was my first experience with Flatio. They were great to deal with because of the situation I will describe. On initial check in, the place was an absolute mess. There were clothes piled in the living room and food left out on the counter. I stayed the first night - too late to get a new place, and in the morning I emailed Flatio. Fast response and they got in touch with the landlord. She asked why I didn’t ask her directly about things, but how does one go about telling someone that the place is an utter shambles 10 minutes after meeting them? It’s very awkward. At any rate, she cleaned it up partially that day and I thought that I would tough it out for the next week. It didn’t last a day, and was back to being a mess. Dirt, actual dirt in the bathtub and on the bathroom floor. She was sleeping there as well but on the couch. When I booked it, I thought it was a shared accommodation with separate rooms. No. You get the bedroom and she sleeps on the couch. The dog (mentioned in the ad) migrates to wherever it would like to be. I couldn’t handle it so I got an Air BnB and left. I emailed Flatio again and they got back via email and WhatsApp. Since I elected to stay (initially after the partial cleanup) they paid her out. They explained it all to me. I forgot- she asked me right away about payment. I didn’t know the Flatio system so initially they hold payment until you are checked in and satisfied. After the partial cleaning I emailed again and they gave her the payment. Never again. This was a learning experience for me. I feel bad for her situation but on her end of things, she is to provide a clean accommodation. That never happened. In good conscience, I cannot recommend this place.

The flat has a very nice location, in a vibrant neighbourhood with close proximity to a beautiful park. The apartment covers basic needs, but is old, and has a small and impractical kitchen without an oven for cooking.

I have nothing to say about the owner, she has been very nice during my entire three-month stay, and the place is inexpensive for Prague. However, the flat itself has some hidden aspects that are important to mention. It's not bad: the room is very nice, and the living room and kitchen are okay, but there are some issues worth noting. Firstly, during my stay, there was a problem with hot water because when someone in the building was using hot water, I couldn't use mine. Secondly, sometimes people who do not live in the shared flat come over to cook or to use the sofa... They are not bad people, but it's always surprising to see strangers in our flat. Overall, my stay was okay, but I think these points are relevant, and people should know about them before coming. I'm sure these issues can be resolved and the situation can improve in the future, but for now, this is how it is. Thank you for your understanding.

Sandra is a great host. She genuinely tries to help and does her best to solve your issues. The apartments are nice and cozy. Unfortunately, we encountered an issue with bedbugs. It was horrible and seriously spoiled our stay. Sandra called pest control several times, but it only provided temporary relief. My wife had bites all over her body and had to use a lot of essential oil to try and repel the bedbugs, but it didn’t help much. We really suffered from the bedbugs and I hope Sandra did a thorough extermination with effective chemicals after we left. We even had to check out one day earlier because of this problem (unfortunately, we couldn’t leave sooner as there were no other available places to stay). The location is good; however, there are a few drawbacks. First, a lot of drug-addicted homeless people constantly hang out right under the windows, making noise at night, smoking a lot. The worst part is that they urinate under the windows, making it impossible to open them without smelling the odor (no mention of constant smoke). On the other hand, they are mostly harmless as long as you don't interact with them, and there are some incense sticks in the apartments to help with the smell. Besides this, the location is perfect. It’s close to all tourist spots, well connected to other parts of Lisbon, and there are many good restaurants nearby. One last thing to note: the apartments are located on the second floor, with no elevator, only a narrow and steep stairway. Thanks to Sandra, we were able to lift our big bags; otherwise, I doubt I could have brought them up alone.

Unfortunately felt that Liza did not abide by the contract. Access to the flat was conditional upon her terms a couple of times, e.g. I returned to the flat twice according to my own schedule and she asked me to stay away from the accommodation for a short time (until it suited her). Secondly Liza came into my bedroom without knocking, which is shocking behaviour for someone paying for their own private space. Is a massive shame because Liza supported as a landlord in the beginning. Things just slowly went down hill; even after Flatio got in touch with Liza to advise she picks this up with me, did not receive any contact from Liza attempting to fix this. Would not recommend

Beautiful view, instructed to the west (simply bad architecture, unfortunately) so you can’t see the sunset…. It still nice though because you’re oceanfront. But that’s all that’s nice: super uncomfortable beds, rock hard, most uncomfortable I’ve ever slept in, and they’re two different single mattresses (not quite the same level of discomfort, but both still terrible), and they won’t stay together, they drift apart with hardly any movement, so it’s really bad for partners who like to cuddle or care about being close… not to mention it makes it very difficult to sleep - worst sleeping month I’ve ever had in my life. Must be a super cheap owner, the couch is a cheap old one that’s super uncomfortable and hard to find a decent seating position on. Sparse furniture, no rug, we asked for a rug and the manager was nice enough to bring it back in, but it was so old and disgusting we can see why they took it away. Super basic, just a typical old concrete apartment cube with nothing extra and sparse, old/dated furniture. Could be so nice if the owner wasn’t so cheap and short-sighted. C’est la vie

Tl;dr: -Fundamentally good value for a large central flat with modern amenities -Stinks incurably due to damp, full of broken furniture and has very noisy long-term building works nearby In detail: A large and central flat, somewhat tainted by a damp problem (strong odour and mild but incurable black mould on walls) and a litany of more minor problems easily curable but for a lazy, contemptuous and incompetent landlady. In her own words, without irony: -“All of the people renting this place are spoilt.” -“There is no mould problem - I sprayed it all with bleach the day before you got here! Just put the heating up [in 26degC heat] and use the spray to mask the smell.” -"...it is not my problem that the building is wet for example or how the canalization is functioning here...sometimes yes, sometimes not." -[Describing the broken double bed at check-in] “It is fine as long as you don’t move at all.” -[Regarding all of the kitchenware being filthy on arrival] "Do you expect me to wash the dishes between every tenant?"; "I am making general control of the flat once in a year" In conclusion, still plenty for your money if you're on a budget. But, if you can find comparable prices elsewhere then steer clear.

The lack of empathy and problem-solving of this landlord was shocking. We had several issues with the house, including it not being cleaned when we checked in, the mattresses being stained and smelly, the washing machine flooding the laundry area every time we tried using it and, worst of all, a nest of cockroaches. We asked for solutions most days and, apart from the cleaning that she apologized and reimbursed for, Marta said "I don't know what to tell you, no one complained about this before, it's best if we cancel the contract" over and over again, saying that she wouldn't pay for anything else (i.e. new mattresses or cleaning the two current ones) as we were just complaining and asking for money. We arrived on a Tuesday, spent Friday to next Friday fighting between her, her mother and Flatio to find solutions and finally were able to leave the house, traumatized by the experience. To their credit, the house is in a great location and has the potential to be great, if they spend some money on fixing these issues at least - I wouldn't recommend it to anyone at the current state.

Terrible experience! I vacated the apartment sooner and was accused of leaving the apartment in an untidy condition, additionally I was required to pay a tax of 100 euro for cleaning, a fee that was meant for the other tenant. I was contacted via WhatsApp by the other tenant, whom the landlord asked to come after me. She came on May 8th, the same day I moved out. She stayed in the apartment during the days I paid for. The landlady contacted me a week after I left and accused me of leaving the apartment in a dirty condition, even though another tenant stayed after me. It is not my responsibility to clean up after the other tenant she allowed to stay after me. Unfairness and lack of respect and communication. Definitely I will not recommend this offer!

MUST READ: For our (my younger sister and I) first time experience using Flat.io for a reservation, and after having reviewed the high ratings of this app, we decided to rent a T2 apartment in a small village town in southern Portugal. We had not yet flown in from overseas but took the risk being the first renters of this particular apartment. The initial advert referenced onsite parking (at the apartment), spacious two bedroom unit with tons of light, all needed within a short proximity of the apartment, a state of the art stove to use, air unit, and more. When we finally arrived we were greeted by Domingo and his wife. Both came across kind but Domingo was a slight bit pushy to quickly show us the apartment and village. From the very beginning we had a major issue; the parking but not only the parking. Also, the roads to get to the unit. My sister flew in from the US and rented an SUV. Attempting to manoeuvre through those super dangerous slim roads seemed impossible. Actually Domingo had hopped in the car with my sister to show her how to turn around and where to park (right in front of the unit). I recall my sister stating at that very moment that this was unsafe and that AirB&B would have never allowed this if it were them. Domingo convinced her that it would be just fine. PS: the next day she crashed the SUV attempting to get through the main road to the apartment. PSS: Immediately after they left, his brother who resided directly across the street, took over that one parking spot. So, we were having to park blocks away - yes blocks and if you rent this place you will also learn - and trek those cobblestone roads back to the apartment. It became an exhausting task. While in the unit with the couple, they admitted that their ad was incorrect and they basically had lied. It is a one bedroom and not a two. The second bedroom they "figured was a bedroom" was the living room with an extremely old couch that opened up into a bed. That must have been the most disgusting mattress and blanket ever seen. My sister, who is extremely tidy, almost puked and begged me to sleep on the edge of her bed or on the floor until... Also, while in the unit with the owners, they made remarks and comments as to my height and then that of my sister. I hadn't a clue why but my sister had an inclination that it may have to do with the stove. The top unit of the stove was of stone. Perhaps the original piece. Where the true issue lied is that while attempting to cook that evening she almost split her head wide open. She is 5'6 and I am 6'2. The sharp edges of the stone top was so sharp that the following night I seriously hurt my head and split it (I am bald) after walking by the stove. This is why they were making comments about our height. They knew it would be dangerous and kept quiet as they quickly left the home. My sister is a true traveler and she was correct. They left quickly so that they can later say that "we never mentioned it when we arrived"... we had both just traveled for hours and hours to get to PT and then drove almost 3 hours to that apartment. Let me not forget to mention that the oven DID NOT WORK. The top of the stove did work but........here's the kicker....wait on it.... the oven extractor fan he referenced on his original post - that he states he removed but not to worry - ended up being a black hole full of I don't know what - which constantly fell onto the food we were cooking! Additional funds down the drain. Another major issue was the air in the unit. Basically, there isn't any. So, I felt terrible having to listen to my sister almost cough her lungs out for those few nights and for hours throughout the night. To the point of having to open the windows (WHICH HAD NO SCREENS LETTING A MILLION FLIES IN PER SECOND) and bring her cups of water so she could attempt to sleep through the night. The owner talks about a humidifier that he has in the bedroom for this reason. IT DOES NOTHING TO AID someone's discomfort. I almost took her to the hospital and that is when I said enough is enough. I had spent over seven hundred euros for the first month. This place was not worth 200 euros. I had a 2.5 month contract but my sister reminded me that if anything was wrong we could contact Flat.io for immediate assistance which I did. For the next 48-72 hours, my sister and I drove around the entire PT it seemed looking for a rental. Being that it's the beginning of summer, this was extremely difficult. We had already spent almost 950 euros on Domingos' place. I reached out to him - no response. So I reached out to Flat.io and they immediately responded and opened up a case. Days later, even they were unable to hear back from Domingo. Wouldn't you know it. This scammer decided to delete the original posting and open up a new one thinking that we wouldn't be able to leave him a review. Flat.io was on it! Thus why I am now leaving this review that you are reading. Domingo waited until the day after the first month ended to respond and do you want to know why? So, he could charge us for the second month saying that it's too late and requesting payment even though we left within one week! Flat.io, to attempt to make the customer feel whole somewhat, were kind enough to reimburse us the entire service fee. They were unable to refund us the monthly rent charge but since Domingo purposely dragged that along and disregarded their request to comment/reimburse us for the lost time, we were unable to collect. Given, we sent Flat.io AND DOMINGO the pictures of my split bleeding head, the disgusting mattress and blanket, the terrible roads, the lack of parking, and advised them that this was NOT A T2. As my sister is an attorney, she ensures that all sides are covered and was even thinking of this couple which is why I stated to both Domingo and Flat.io that we would definitely pay for the week spent there and lose out on the service fee. But Domingo ended up scamming us and opening up this new post for his rental property. If he was telling the truth why would he do so? He ended up replying to Flat.io later stating that we were scammers attempting to get lodging for free in PT. Does that EVEN MAKE SENSE? PS: This location is NOT close to ANYTHING WHATSOEVER - 1 HOUR TO ALBUFEIRA. You WILL crash your car so make sure to have insurance. You WILL have to walk every single day back and forth from parking. You most likely WILL split your head open so if you have kids - AVOID THIS UNIT. ADVICE: For any further travelers entertaining this unit, there are some reviews you consider and other reviews that you follow. You want to follow this one or you'll be the next one writing your horror story on this platform. This is the worst experience in Portugal thus far for us. I wish we could upload pictures to prove our case to you all and save you headaches.