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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Jessica Carolina usually responds to messages within 4 hour .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
The apartment looks exactly like in the pictures, and the building itself is modern and clean with two elevators as well as stairs. The apartment is very well equipped – you’ll find everything you need for cooking (pots and pans in different sizes, toaster, mixer, strainer, etc.), and also for laundry (washing machine and drying rack).
The location is amazing: the city center is just a 10-minute walk away, and there are bus stops nearby (for example on Rua 31 de Janeiro). Right next to the apartment (just 1 minute away) is the beautiful Jardim de Santa Luzia, perfect for a relaxing moment after a long day. My personal favorite, Jardim Municipal do Funchal, is also just a few minutes walk away. Another huge advantage is the garage right under the apartment, included in the price.
The neighbors are very quiet – I didn’t hear a single noise during the whole month! If you leave the window open at dawn you may hear birds, but that’s just part of the charm of Madeira. The balcony is also bigger than it looks in the photos and separated from the neighbors’, which made it feel private and comfortable.
Jessica, the host, is incredibly kind, welcoming, and helpful. She responds quickly and shared excellent recommendations for restaurants and places to visit (I tried several and really enjoyed them!). When my arrival was delayed due to weather conditions and my flight was rescheduled, she immediately adjusted and came to hand over the keys when I arrived. The same happened when my departure flight was delayed – she kindly allowed me to stay until 5 PM.
Overall, I felt very safe and comfortable here (as a woman traveling solo), and I would definitely stay again! :)
The neighborhood feels very comfortable and safe to live in. There’s a small grocery store just a 7-minute walk away, but for bigger shopping you’ll find a Pingo Doce supermarket at Plaza Madeira (10–12 minutes walking), and an even larger Continente supermarket about a 4-minute drive away.
I can highly recommend the restaurant Cai D'Queixo (4 minutes walking – delicious food and cozy atmosphere) and Rei da Poncha (12 minutes walking – for truly amazing poncha and sandwiches).
It's almost the center of Funchal, so everything is available there. Although, if you want to go to big supermarkets on foot you need to go down and back uphill a bit, so might be not that easy.
The apartment is great! Spacious, very clean, with plenty of natural light, excellent internet, and everything you need for a longer stay.
The neighborhood is safe, and it’s about a 15-20 minute walk to the center. It’s quiet at night. The only thing to note is that there’s a school playground nearby, so if you open the balcony, you may occasionally hear children playing and yelling, but it’s not a big issue.
15-minute walk to a bigger grocery store and approximately 6-8 minutes to a smaller one.
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The owner is kind and helpful.
5-10 min walking distance from everything in the center of Funchal
Jessica is the best host I ever met!
Very helpful and cooperative!
Highly recommend!
We stayed almost 1 Month with small kids and we felt like home! Thank you Jessica! Thank you Madeira...we will return!
Great location!
Everything is near, expect hills, its a mountainous area ofcourse.
La rareira resteaurant and nagoya all you can eat sushi. Also for remote workers, right beneath the appartment there are daily cheap meals available.
Очень приятная хозяйка , у нас возникли сложности с включением духовки , сразу же отозвалась и помогла быстро решить вопрос !
Centre of Funchal
Churrascaria Sao Roque