Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
You will meet the owner of the house to welcome you and give you the keys!
It will introduce you to the house and all the features!
You can take a short tour to show you where to shop, the beach, etc.
You will also leave a contact for any questions or emergencies
Show you where to catch public transport.
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
Electricity: The owner calculates the meter readings for two months as if it were only one.
Water: During my stay, there were only 17 days without recorded data. The owner assumes I was using 6 cubic meters of water per day, even though the rest of the time (when there are recorded readings), I used a maximum of 2.2 cubic meters of water per day, including automated lawn irrigation (which, by my estimation, is about 0.8 cubic meters per day).
Gas: The house is equipped with gas cylinders delivered by the owner's staff. It's impossible to verify the amount of gas in these cylinders, as there are no receipts or confirmation of the owner's claimed volume.
Without providing any evidence, the owner will start demanding a bribe outside of Flatio. If you suggest checking the meters and calculating expenses, the owner will refuse and claim that he knows better.
In the end, on the last day of the lease, you'll have the choice of either paying a bribe equal to half the rent (900 euros) or looking for a new place to stay with your suitcase and child. If you mention that the contract includes utilities within 15% of the rent, you'll be told that the owner also includes maintenance of the property, such as staff and so on, in the utility bills.
After two days of negotiations about the situation, I concluded that there was no overuse of utilities on my part. I offered to pay 50% of the cost of the specialist who checked the gas system, as the owner suspected my gas cylinder consumption (whether they were filled to 100% is unknown).
If anyone intends to visit this place, there are several things you must do: Have an alternative place to live to avoid my situation, ALWAYS take photos of the meters and ask the agent to include these details in the contract, buy gas at gas stations and record your consumption daily.
You must to have a car.